Terms & Conditions

International Purchases

Criterion quotation on shipping fees could not be furnished immediately due to the size, weight of distinct Ultra Racing products. Contact us upon your exact location we will get back to you as soon as possible.

Payment Method:

Paypal

We accept paypal for international purchase register a free account just by clicking the link below:

http://www.paypal.com

All payments must be made to Elson.Tong@ultraracing.com.my and processed via paypal. All ordered products will be shipped within 2-3 business days, unless special notified. All shipping details will be notified via email.

*Please take note that all PayPal transaction will include an additional 4% extra charges.

TT (Telegraphic Transfer)

We also offer Telegraphic transfer for as another payment option. It usually takes 3 – 4 days for such a wire transfer.

Western Union

Another easiest ways for money transfer is available for international buyer to purchase our products.

Tax and other charges:

Buyer will be responsible for import tax and charges which might occur. Please check with the customs in your country for goods import tax rates.

Damaged shipment:

Should any of the item received damaged, please notify the shipping company immediately as we are not responsible for any damaged product signed by or on behalf of the customer. Please inspect your shipment before signing for them. If any damaged products which were not being reported immediately to the carrier, the customer (you) will be responsible for the costs of replacement parts.

Out of stock/Discontinued products:

Even though products are being listed on our website, it could be currently out of stock or has been discontinued. We will notify you upon out of stock you can either wait or get a refund from us. If you choose to keep the order and it will be considered as special order and cannot be cancelled unless a fee which is equivalent to the restock fee has been made.

If your request product has been discontinued, we will either refund or suggest a replacement item. We cannot guarantee that an item is in stock so therefore if you want to know prior to ordering, feel free to contact us via email or telephone.

Product damages:

Ultra Racing is not responsible for any errors or accidents which occur during the installation of all Ultra Racing products. Not refund will be made for any damages on our products caused by you or anyone else (including hired professionals) incurred during the installations. Please refer to our warranty or further information.

Trademarks and photographs:

All photographs including illustrations and representations of Ultra Racing products may not be the actual item(s). Any images that Ultra Racing has been displayed on the website without authorization will be removed upon notification by the rightful owner. Please inform us via email and we will take appropriate action such as removal of the images from our website.

Disclaimers:

By purchasing any of Ultra Racing products, you agree to the disclaimer below.

These policies are subject to change any time and must be followed accordingly. Any contract to purchase from Ultra Racing will follow the terms listed above.

Ultra Racing – Ultra Racing (M) SDN BHD Warranty

Ultra Racing (M) SDN BHD warrants being the original retail purchaser, who maintains the ownership of the vehicle on which the product was originally, installed all of its products for life. This warranty only protects the original purchaser from defects in material and workmanship when used on passenger cars under normal use.

Excluded from the warranty includes any of our products which has been altered, modified, misused, subjected to accident or collision, faulty installation or installing on vehicle which it is not originally intended.

Ultra Racing (M) SDN BHD’s obligation under this warranty is limited to the repair or replacement, at Ultra Racing (M) SDN BHD’s option, of the defective product. All warranty claiming can only be conducted at our headquarter office.

Ultra Racing (M) SDN BHD reserves the right to make changes in design, materials and specifications deemed necessary without prior notice. Obligations or liabilities will not be assumed to modify or exchange any product previously manufactured.

This warranty sets Ultra Racing (M) SDN BHD’s entire warranty and may not be diversified or superseded by any other person or company whether in writing or oral statements.